** Urgent Account Access Problem ** Please help!

    ** Urgent Account Access Problem ** Please help!

    I purchased the Brooklyn theme *with* support but I get a message, "Access denied. You’re not authorized to view this page," when I try to enter the forums. Additionally, before my support even ran out I extended my support for another 6 months (earlier today).

    From: Envato Market

    Item ID: 6221179
    Item: Brooklyn | Responsive Multi-Purpose WordPress Theme - 6 months - extended support
    Paid in full.

    Please give me access to the support forums, as I am more than a little frustrated that I paid for support and paid for support extension, and yet, I still have not received any support.
    ?(
    Hi,

    have you registered before attempting to login? If you already have an account, please drop us an email: contact@unitedthemes.com and add your purchase key. We can check the connected account and provide you new credentials.

    If you haven't registered yet. Please use this link: helpdesk.unitedthemes.com/index.php/Register/

    And you can find your license here: Purchase Key
    No Support: 03.03.2017 - 05.03.2017 (Central European Time)
    Support Times: Monday to Friday (Central European Time)
    Response Time: 12-48 hours (depending on workload)
    Please, do not send any private messages before I have asked for!

    WordPress Customization