Update brooklyn

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  • Hi,

    enter your license in your Dashboard > Brooklyn > Licensing and all remaining updates will prompt in your dashboard and you can install 4.9.4.1
    Support Times: Monday to Friday (Central European Time)
    Response Time: 12-48 hours (depending on workload)
    Please, do not send any private messages unless I ask for them!

  • issue with brooklyn update

    I have the same issue. I downloaded the theme yesterday directly from theme forest website. I put the license key and then say to download the new version

    It says : There is a new version of Brooklyn available. View version 4.9.4.1 details or update now.

  • cant upload theme

    Hello i have just purchased the theme but when uploading it says Unpacking the package…
    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.
    Theme installation failed.

  • Hi Karl,

    please have a look here.
    Best regards
    Marcel

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     All about Option Hierarchy

    Click --> Option Hierarchy

    Support Times

         Support response time can be up to 2 business days.

    Monday to Frida    y 9am - 6pm (Berlin, Germany)
    Monday to Friday 6pm - 3am (Melbourne, Australia)
    Monday to Friday 3am - 12am (Brooklyn, USA)
    Monday to Friday 12am - 9am (Los Angeles, USA)

         Please, do not send any private messages before I have asked for. Thanks!

  • Hello,

    I wanted to do this but I can't find the menu for "Licensing".

    Matthias wrote:

    Hi,

    enter your license in your Dashboard > Brooklyn > Licensing and all remaining updates will prompt in your dashboard and you can install 4.9.4.1
    I tried this first but on the Brooklyn dashboard, the main menus are only Theme Options, Server Health, and Theme Demos. I would like to update from 4.2.5 to the latest 4.9 version. Is it too far of a jump? Would I need to put my website on maintenance mode for this? Also, can I do this without renewing my support or do I need to? (I actually would like to renew the support because I want to update the website this year.)

  • no licencing in menu - how can we update our Brooklyn

    Hi Marcel,
    we would like update our Brooklyn Version 4.7.3.1 to 4.9.4.1.
    So we have the same problems like "vhicf". There is no "licensing" in our menu to update. Please help us fast.
    Thanks.
    Sir.P

    vhicf wrote:

    Hello,

    I wanted to do this but I can't find the menu for "Licensing".

    Matthias wrote:

    Hi,

    enter your license in your Dashboard > Brooklyn > Licensing and all remaining updates will prompt in your dashboard and you can install 4.9.4.1
    I tried this first but on the Brooklyn dashboard, the main menus are only Theme Options, Server Health, and Theme Demos. I would like to update from 4.2.5 to the latest 4.9 version. Is it too far of a jump? Would I need to put my website on maintenance mode for this? Also, can I do this without renewing my support or do I need to? (I actually would like to renew the support because I want to update the website this year.)

  • Hi,

    in this case you need to update manually first.

    the easiest way to update the theme via FTP:
    1. log in to themeforest
    2. go to your downloads section
    3. download all files ( you will automatically get the most recent version )
    4. unzip
    5. upload the "brooklyn" folder into the following folder on your FTP server wp-content/themes
    6. after you have uploaded the entire folder the theme itself is up to date
    7. go to "Appearance" -> "Install Plugins" and hover each plugin name , if a link appears which is called "update" hit this link to update the plugin
    Done!
    Support Times: Monday to Friday (Central European Time)
    Response Time: 12-48 hours (depending on workload)
    Please, do not send any private messages unless I ask for them!

  • Hi guys

    We have recently had a client switch our server, his previous server was not very helpful. We have a php issue when we switch to 7.4.. the site goes off line with errors. I can't find where to update the template for Brooklyn.. also can't see his licence anywhere. can you guys please point me in the right direction? I am being charged for an older php version support so want to get this sorted ASAP. Thanks Tom.

  • Hi,

    what the URL of the website? So we can check if a license has been used.

    Other than that, the license can only be found on the themeforest account who has purchased the theme.
    Support Times: Monday to Friday (Central European Time)
    Response Time: 12-48 hours (depending on workload)
    Please, do not send any private messages unless I ask for them!