Could Not Load Demo Website!

Ivana_Impactdesign · Sep 2nd 2020, 4:01pm

Hi,

We are not able to load demo website.
Here is the error message - Could not open the file for parsing

Any idea how to solve that problem, because we need demo 18?

Thanks,
Ivana

Matthias · Sep 2nd 2020, 7:29pm

Hi,

Welcome to our support forum

My name is Matthias and I'm here to help with all your theme related questions and issues.

I'd like to investigate this issue. In this case, I need a temporary admin dashboard access. Please use the conversation button at the top of the forum or use this link helpdesk.unitedthemes.com/inde…ConversationAdd/?userID=2 to provide me the login data.

Matthias · Sep 15th 2020, 12:56pm

Hi,

thanks for the login, the installer should work now.

It took me a while to figure it out but there was a custom path declared for the upload.

Source Code

/mnt/web508/a0/61/54452161/htdocs/STRATO-apps/wordpress_06/app/wp-content/uploads

This also broke the media library of WordPress, since simple image uploads did not work as well.

I deleted the path and now images can be loaded as usual, means the installer should run as well.

Ivana_Impactdesign · Sep 17th 2020, 5:32pm

Thanks

basakyalcin · Sep 14th 2022, 12:30am

Hello how did you deleted the path, from where?

Matthias · Sep 14th 2022, 6:41am

it was set under Settings - Media.

See: Couldn't load demo website

Source Code

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