stillremembered.org is working fine on the desktop site. But, it displays a blank page on mobile browsers. We've disabled all of the plugins and the problem persists. Activating a different theme solves the problem, so the issue is with the Brooklyn theme.
Brooklyn Theme Website not Displaying on Mobile Browser
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Hi,
the theme is outdated and not compatible with the WP Version you have installed.
Please update the theme first. See: [How To] update the theme!Support Times: Monday to Friday (Central European Time)
Response Time: 12-48 hours (depending on workload)
Please, do not send any private messages before I have asked for! -
Thanks Matt. That seemed to do the trick. Mobile is displaying again. Unfortunately, the hero slider is broken now. In the theme appearance front page section, it says "Hero Slider (will be updated). Is that indicating a known issue. I also tried Hero Image. Both are failing to display images.
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Hi,
I'd like to investigate this issue. In this case, I need a temporary admin dashboard access. Please use the conversation button at the top of the forum or use this link helpdesk.unitedthemes.com/inde…ConversationAdd/?userID=2 to provide me the login data.Support Times: Monday to Friday (Central European Time)
Response Time: 12-48 hours (depending on workload)
Please, do not send any private messages before I have asked for! -
Hi,
could you please check the account you gave me? I can only visit my profile. No matter which link I click inside the Dashboard, it's always forwarding me to the profile page. Look like a setting inside the security plugin you use.Support Times: Monday to Friday (Central European Time)
Response Time: 12-48 hours (depending on workload)
Please, do not send any private messages before I have asked for! -
We've disabled two factor authentication. Please try again.
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Matt, were you able to get access?
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Hi,
sorry I lost track of this ticket. Please check back with the site. The slider should show up now.
Sorry for any inconvenience caused.Support Times: Monday to Friday (Central European Time)
Response Time: 12-48 hours (depending on workload)
Please, do not send any private messages before I have asked for! -
Great. Thank you. What was the issue so we can correct in the future?
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Hi,
I added a CSS Snippet to the bottom of the Custom CSS in Theme Options. It's a height declaration for the container. So the value is saved inside the Database and not affected by future updates.Support Times: Monday to Friday (Central European Time)
Response Time: 12-48 hours (depending on workload)
Please, do not send any private messages before I have asked for!
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