Brooklyn themes not working on WP.

MelanieRay · Aug 25th 2023, 1:48am

Hello, I'm trying to use Brooklyn Theme #39. The homepage isn't loading. You can click on a different page, like Services, and when when you click Home from Services page, you see the hero image and tag line. But that page cannot be edited.

Same thing happens with theme #21.

Thanks -

Melanie

Matthias · Aug 25th 2023, 8:40am

Hi Melanie,

can you share a link with me?

MelanieRay · Sep 6th 2023, 6:56pm

Sorry, I just saw this message. Do you want a link to my WP admin site?

MelanieRay · Sep 6th 2023, 6:59pm

This is what's happening now.

Matthias · Sep 6th 2023, 10:04pm

Hi,

please unzip the package and use the inner brooklyn.zip for the installation

MelanieRay · Sep 6th 2023, 10:28pm

We uploaded the Brooklyn theme and the child theme and activated them.So here is a screenshot of my license page which shows my code is good. And then a screenshot of what I'm getting...why is there a purchase button?

Matthias · Sep 7th 2023, 8:44am

Hi,

I'd like to investigate this issue. In this case, I need a temporary admin dashboard access. Please use the conversation button at the top of the forum or use this link helpdesk.unitedthemes.com/inde…ConversationAdd/?userID=2 to provide me the login data.

Matthias · Sep 11th 2023, 7:16pm

Hi,

the importer is not able to finsh the process because the server it timing out while downloading the images from our demo server.

At the current stage I can only offer you a manual installation by using a migration tool. Let me know if this works for you or not. I would then set up demo #42 for you.

Matthias · Sep 18th 2023, 9:47pm

Hi,

sorry for the late response. Before I proceed I want to make sure you still want #42? Because I can see you are working on the site with own content and I don't wnat to overwrite something.

MelanieRay · Sep 20th 2023, 11:20pm

Hi Matthias..did you do something? Because I have now lost the ability to edit pages. I had successfully installed Theme #39, I've uploaded a lot of media and now I can't make any edits! What has happened!?