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Hi, are you sure you are checking everything with the right account? I don't think any purchases will vanish from your account - if you are sure you made the purchase with your current account, please ask envato for help - they are responsible in this case.

Hi, I havent changed anything. What kind of issue do you experience? Can you explain it a bit more briefly?

Hi, sorry for the late response. Before I proceed I want to make sure you still want #42? Because I can see you are working on the site with own content and I don't wnat to overwrite something.

Hi, you can manage it here: my.unitedthemes.com/my-licenses/

Hi, what you currently see is a regular hero, you can manage and edit in directly below the editor when editing the page. Its beneath the backend editor and named Brooklyn Metapanel. I will attach the slider here - import it and copy its shortcode. The head over to the panel I mentioned, switch the hero type to custom shortcode and add the shortcode. Thats it.

Hi, please have a look here: my.unitedthemes.com/my-licenses/

Hi, could you please share an URL with us showing the issue? Which Safari Version do you have?

Hi, feel free to send the credentials via PM: helpdesk.unitedthemes.com/inde…ConversationAdd/?userID=2

Hi, the importer is not able to finsh the process because the server it timing out while downloading the images from our demo server. At the current stage I can only offer you a manual installation by using a migration tool. Let me know if this works for you or not. I would then set up demo #42 for you.

Hi, I'd like to investigate this issue. In this case, I need a temporary admin dashboard access. Please use the conversation button at the top of the forum or use this link helpdesk.unitedthemes.com/inde…ConversationAdd/?userID=2 to provide me the login data.

Hi, please unzip the package and use the inner brooklyn.zip for the installation

Hi, this Icon is currently indeed missing but we can manually add it together. If you provide me a link and the list where you cant to add it, I can provide you some CSS and an icon and a "how to" to add it. Let me know.

Hi, did you check if under Brooklyn > Server Health everything is green? Usually options do you change programmautomatically. What Settings did you change on purpose? In Theme Options > Header > Header and Navigation > Colors You can select a custom skin and then you have full control over all colors and you can also use transparent colors. For the pre defined dark and light skin - there is an additional option allowing you to make the header transparent. It located on the dropdown of "Always sh…

Hi, some tabs are only available when the option "Show Portfolio" on the first screenshot is set to "on a separate portfolio page". Hope this helps.

Edith the page and scroll down below the editor, inside the hero tab of brooklyn metapanel you can adjust everything to your needs.

Hi, please have a Look here knowledgebase.unitedthemes.com/docs/improve-loading-speed/ Hope this helps

Hi, Quote from COMUNNUAGE: “It seems that images and/or URL that are "encapsulated" within buttons or single image module are not detected at all by Yoast SEO. Even though there are images, even though Alt text field are completed, even though external links or internal links are added, Yoast SEO stays red on this matters ! ” I'm afraid that this is a downside of the plugin combination here. That does not mean, that your SEO is broken - Yoast does simply not detect it. But search engines do dete…

Dear Community, starting on the 28.08.2023 we are away for 1 week for a small holiday. During this time, our item support will be very limited. Expect an answer from us to your inquiries on the 28.08.2023 when we are back. Thanks for your understanding. Best

No support for unregistered users. Please register and send me a PM via link above and I will check it.

Hi, I'd like to investigate this issue. In this case, I need a temporary admin dashboard access. Please use the conversation button at the top of the forum or use this link helpdesk.unitedthemes.com/inde…ConversationAdd/?userID=2 to provide me the login data.