theme re-purchase questions

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  • theme re-purchase questions

    Hi, Following up on the remaining question I had, as my inquiry was marked as done before my last questions were answered:

    Regarding theme re-pruchase:

    I understand that my client has to have a license to use the Brooklyn theme (which she thought her first designer’s theme purchase gave her, indefinitely). Two questions:

    1) Is an annual purchase requiring renewal to be valid (vs. a 1-time purchase)?
    2) I need clarification on how a newly re-purchased license key will work for her moving forward. For example, if I help her buy the theme again, will all of her site have to be set up all over again? Or can we integrate the new license key with what she already has built and go forward with changes building off of that?

    Thanks again-

    > [previous question]:
    • Brooklyn: how to re-purchase theme to get support for client who bought the theme years agoJun 22nd 2018Hi, My client's first web designer bought the Brooklyn theme for her site a few years ago. She now needs changes and I have questions about the theme as her new designer. I need to be able to purchase the theme again to get access to support. Do I need to purchase it again in association with her WP site/account? She doesn't have any purchase/account/license key info anymore. If I purchase it again on her behalf with my own EnvatoMarket account, is that enough in order to get access to support on her behalf, or do I have to have it tied to her original theme purchase? Thanks

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    • MATTHIAS[img][/img]CO Founder / Coding GuyLikes Received566Posts10,736
      Jun 23rd 2018Hi,

      if she does not has a license she is not eligible to use the theme. The license is what grants the right to use the theme. Anyways, if you purchase a license now, you will get a period of 6 month support as well. So you can communicate with our support and you will also receive a license key, which at the end should be handed over to the client. Hope that clarifies.
  • Hi,

    you need to differentiate in this case. If you purchase a license at themeforest this license is lifetime. There is no need to renew or buy another license in order to be eligible to use the theme. The only thing which requires a renewal ( but its optional ) is the support itself. With your purchase of the initial license, you get a period of 6 Month of support. Means you can participate in our forum and ask questions around the theme and the theme setup. So every time you need help you can get in touch with us. Once this period is over and you still need support, you need to renew this support period. Theme Updates are also free, you don't need a valid support status in order to be able to get the latest theme version. Hope that clarifies.

    About your other question. No, there is no need to re do the done work you can simply continue using and building the website. There will be an autoupdater soon which will require the license to be entered but everything else stays as it is.
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