Cant get support

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  • Cant get support

    Hi!

    I bought support through themeforest for Brooklyn theme. It says "support". But how do I get access to support at united themes? I tried to login and register but nothing helps. I pasted the purchase code when trying to register but it says that it is already being used. When I try to login with the same username and password as on Themeforest it says, wrong login. Please help me as soon as possible.

    Best regards
    Angelika
  • Hi Angelika,

    when registering with the forum you selected individual credentials. Please drop an email to "contact [at] unitedthemes [dot] com" ( exchange the special characters , I just exchanged them to avoid email crawling ) and include your purchasekey. With the key we can restore you support credentials.
    Support Times: Monday to Friday (Central European Time)
    Response Time: 12-48 hours (depending on workload)
    Please, do not send any private messages before I have asked for!