Hi,

Welcome to our support forum My name is Matthias and I'm here to help with all your theme related questions and issues.

I'd like to investigate this issue. In this case, I need a temporary admin dashboard access. Please use the conversation button at the top of the forum or use this link helpdesk.unitedthemes.com/inde…ConversationAdd/?userID=2 to provide me the login data.

Hi! I already install the theme. I looking forward to download the demo 42 but its poping up a error message. Please make sure PHP XML and Fileinfo are activated. My client told me that for security they can not allow this. I tried changing php version but still not working. I appreciate your help. Thanks.

Hi,

so they can't activate PHP XML and File Info? Both extensions are basic extensions are usually active by default. This is the first time someones says that these are deactivated for security reasons. That's a problem in this case., because at least the XML Extension is very important for the demo import process.

I can manually migrate the installation on this case, I need an admin account in this case. Please use the conversation button at the top of the forum or use this link helpdesk.unitedthemes.com/inde…ConversationAdd/?userID=2 to provide me the login data.

Hi,

I disabled your post since it contains sensitive login data. Next time please use the link as written above.

I will now check your installation.

Hi,

thanks for the logins.

I changed the server variables so that Brooklyn > Server Health is OK now and I successfully imported #42 for you which worked after Imade the changes.

You can now use the website