Demo installation problem

This site uses cookies. By continuing to browse this site, you are agreeing to our Cookie Policy.

  • Demo installation problem

    I am a designer
    Could not install demo.

    "Could not save demo xml. Please make sure PHP "XML" and "fileinfo" extension are active. "
    On screen (attached file) .

    I don't know what you're talking about.
    Please help me.
    Images
    • 20200317_152035.png

      257.66 kB, 1,696×931, viewed 265 times
  • Hi,

    Welcome to our support forum :) My name is Matthias and I'm here to help with all your theme related questions and issues.

    These 2 extension are part of the PHP on your WebServer.

    I recommend checking back with your hosting provider about these extensions. Usually they should be able to activate them.

    If the error persists, feel free to provide me a login via PM and I will check your website. Please use the conversation button at the top of the forum or use this link helpdesk.unitedthemes.com/inde…ConversationAdd/?userID=2 to provide me the login data.
    Support Times: Monday to Friday (Central European Time)
    Response Time: 12-48 hours (depending on workload)
    Please, do not send any private messages before I have asked for!
  • Hi, I checked your answer but still not working:
    • Please deactivate all third party plugin which do not belong to the theme? Especially Coming Soon / Maintenance Mode Plugins. I have installed only the theme required and suggested plugins.
    • If you are on WordPress.com hosting plan, make sure the website is public during the installation process. This can be found inside the Site Settings at WordPress.com I'm not running the site on WordPress.com
    • Visit Brooklyn > Server Health and make sure all values are green and you are running a recent PHP Version on the Server, such as 7.2 or 7.3 PHP version is 7.4
    • Visit Settings > Media and make the option "Organize my uploads into month- and year-based folders" is activated. If it was not activated, go to "Media" and delete the Installation files already downloaded and delete them. Means demo_*.txt / demo_*.xml Option was already checked.
    • If your site is running with SSL make sure the protocol has been added to Settings > General: WordPress Address (URL) and Site Address (URL) Yes, running with SSL and URLs are correct.


    Thanks
  • Hi,

    I'd like to investigate this issue. In this case, I need a temporary admin dashboard access. Please use the conversation button at the top of the forum or use this link helpdesk.unitedthemes.com/inde…ConversationAdd/?userID=2 to provide me the login data.
    Support Times: Monday to Friday (Central European Time)
    Response Time: 12-48 hours (depending on workload)
    Please, do not send any private messages before I have asked for!