I just purchased extended support, but on the theme support page it says expired

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  • I just purchased extended support, but on the theme support page it says expired

    HELP! I need help very badly. I purchased extended support through Envato. When I come here, it says it is unsupported. I need help as the visual composer is broken and I can not get it to work. I have followed all recommendations to no avail.

    Please please let me participate so I can get it working. Our website is our lifeline to the world.