Promo price changing to full price when going to cart

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  • Promo price changing to full price when going to cart

    Hi, as per the attached file, I am trying to buy the Brooklyn Wordpress template. It shows a promotional price of $29. When I add it to the cart it only shows the full price of $59 on the cart and on the checkout.
    Please honour the displayed promotional price of $29 so I can complete the purchase.

    Really appreciate it,

    Pedro

    pedro.barrosgbr@gmail.com
    Images
    • Screen Shot 2020-12-03 at 12.14.08.jpg

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  • Hi,

    the promo was running an entire week and was completely automated. I assume you are viewing an outdated / cached version of the product. The promotion ended 2 days ago and there is no way to a deduction yet. This is because we are not allowed to lower the price after participating on such event (Cyber Monday / Black Friday)
    Support Times: Monday to Friday (Central European Time)
    Response Time: 12-48 hours (depending on workload)
    Please, do not send any private messages before I have asked for!