Extending Support V2

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  • Extending Support V2

    Hi,

    Posted previously about extending support...

    Purchased the theme and support has expired...The video you posted previously about extending the support option isnt showing for me.

    I am logged in to my envato account, but my purchase isnt showing?

    Can you PLEASE show me a SIMPLE way to extend support quickly...Really I shouldnt have to be paying for an extended license as the thins I need to discuss appear to be issues with the theme itself.

    Please respond asap
  • Hi,

    if the "renew support" option is not showing up on the product page, it's not the account you have purchased the theme with I guess.

    Or can you see the item as a download on this page: themeforest.net/downloads?

    If that's the case, please contact envato since we do not have any control over the license system on their end:

    help.market.envato.com/hc/en-us
    Support Times: Monday to Friday (Central European Time)
    Response Time: 12-48 hours (depending on workload)
    Please, do not send any private messages before I have asked for!