Unable to activate the Shortcodes plugin

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  • Unable to activate the Shortcodes plugin

    Hello,

    we have downloaded your Brooklyn | Creative Multi-Purpose Responsive WordPress Theme and trying to install it at the moment. However, we are not able to activate the Shortcodes plugin, since there is an error after clicking the button "Activate". You can find attached the screenshot showing the error.

    Could you please tell me what to do now?

    Thank you very much.
    Images
    • Screen Shot 2021-06-16 at 12.20.29.png

      1.38 MB, 4,096×2,196, viewed 28 times
  • Hi,

    Welcome to our support forum :) My name is Matthias, and I'm here to help with all your theme related questions and issues.

    the installation seems to be incomplete.

    Please open your Dahsboard (if possible) and then delete the shortcode plugin. If you can't access it, pleae open your FTP Client and delete ut-shortcodes folder from wp-content/plugins and then install the plugin again.
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