License already registered with different server issue - Brooklyn WordPress Theme

shashikantsingh · Nov 19th 2022, 3:18am

Hi,

The license was installed on my Brooklyn theme on absoluteartt.com, I created another subdomain studio.absoluteartt.com and tried this license if this works here too. The license started working on my subdomain and removed from main domain absoluteaartt.com automatically. I removed my subdomain and uninstalled wordpress and now the license doesnt work on my main domain ie. absoluteartt.com

License already registered with different server - This is the error I am getting. Please let me know how I can manage my license on different websites so I can remove from my old/deleted and make it active on my main domain.

Thanks,

Shashikant Singh

Matthias · Nov 19th 2022, 4:34pm

Hi,

you can manage them here: my.unitedthemes.com/my-licenses/

LoadErr0r · Nov 25th 2022, 4:11pm

Same problem here.

Deleted sql database and wanted to start over, hangs at "Connecting Brooklyn Servers".
Tried to deactivating the pervious under "my-licenses", same domain/ip but still cant activate the key.

Can connect from server side to licensing.wp-brooklyn.com/status/?server "server_status "running"" do I need to delete all folders?

Matthias · Nov 25th 2022, 4:30pm

Hi,

did you connect with the link above and unlock the license?

LoadErr0r · Nov 25th 2022, 5:29pm

Yes, at my.unitedthemes.com/my-licenses/

Also just tried to delete all wordpress files, reinstall and start over.. same.

Matthias · Nov 26th 2022, 7:31am

Hi,

I'd like to investigate this issue. In this case, I need a temporary admin dashboard access and your license. Please use the conversation button at the top of the forum or use this link helpdesk.unitedthemes.com/inde…ConversationAdd/?userID=2 to provide me the login data.

Matthias · Nov 27th 2022, 8:01am

Hi,

thanks for the login - not sure what happened but I checked the status of your installation in our DB and it was deactivated, so I tried to register it again on your site and it directly activated. Maybe there was a connection issue which was solved in the meantime. However, it works now.

sarsmaz · Jan 17th 2023, 9:47am

LoadErr0r wrote:

Yes, at my.unitedthemes.com/my-licenses/

Also just tried to delete all wordpress files, reinstall and start over.. same.

same here.

I deleted my all db's and wp files. Then, i checked current status in my.unitedthemes.com/my-licenses/ and delete that domain. Then reinstalled all wp files and created new db for my website.. Now, i can't license my domain again.

Matthias · Jan 17th 2023, 10:21am

Hi,

If all domains are unregistered you should be able to register again.

Please send me your license via this link and I will check it.

helpdesk.unitedthemes.com/inde…ConversationAdd/?userID=2

sarsmaz · Jan 17th 2023, 11:33am

i sent it to you.

License already registered with different server issue - Brooklyn WordPress Theme

License already registered with different server issue - Brooklyn WordPress Theme

LoadErr0r wrote:

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