Can't Revoke License

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  • Morning matthias.

    When i try send a message to you, says im not allowed.

    Then i try register my ID LICENSE to website, says its already used.

    How should i procede?

    My main problem is, one of my client, stopped to pay for my service, so i have to revoke his license from his website, and transfer to another one.
  • [img]data:image/png;base64,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[/img]
  • Hi,

    yes thats correct, you can only send PM when logged in.

    However, that your client is still using the software is an issue here...

    Because I check every license and in case the theme is installed and running, this license is bascially blocked.

    Dettaching the license will not shut down his site, he will be still able to use his site.
    Support Times: Monday to Friday (Central European Time)
    Response Time: 12-48 hours (depending on workload)
    Please, do not send any private messages unless I ask for them!
  • The big problem is: the website who were using the license, stopped to pay for server, so i cant join and do the license revoke...

    But i still have the code of payment and the license code.

    Can u just remove manualy this license so i can put on my new website client?

    I have all profs of payment here if u need anything.
  • Hi,

    so the old website is not running anymore? in this case I can revoke it manually - put in the last 5-8 digits here and your Themeforest Name and I will check it for you,.
    Support Times: Monday to Friday (Central European Time)
    Response Time: 12-48 hours (depending on workload)
    Please, do not send any private messages unless I ask for them!